With You For the Long Haul

We strive to be the first choice partner for customers with a priority to build and sustain long-term relationships. In a cyclical industry like ours, that means offering to customers several key Pacific Basin advantages beyond the scale and quality of our fleet and the reach of our network, such as:

  • our financial strength and staying-power
  • our ability and willingness to stand by our commitments
  • our commodities expertise and ability to extend a world-class service and deliver our customers’ cargoes safely and reliably
  • our staff’s shared passion to deliver to the best of their ability and, through thick and thin, to ensure the highest possible degree of customer satisfaction
Our vision is to be the leading ship owner/operator in dry bulk shipping, and the first choice partner for customers and other stakeholders

The promise of our Pacific Basin brand, our values and our actions in good times and bad, are summed up in our tagline:

With you for the long haul

What Our Customers Say About Us

  • Pacific Basin provides the flexibility, punctuality and counterparty health that we consider important
  • You are very pragmatic and, when required, flexible and competitive; I am very comfortable with the business and relationship between us
  • We appreciate the quality of your ships and ship management, and your guys are fantastic with information updates and resolution of issues
  • Pacific Basin is genuinely a combined unit that works well together, with motivated people and good teamwork
  • You are a top professional owner who is trustworthy, responsive and knows our business well
  • Your vessels are good, and I like the quality and reliability you offer and the good people at PB
  • Your team is cooperative, collaborative, and generally quick; you are good at collaborating to resolve issues
  • You guys have a good and fast understanding of our requests, and are motivated and give us good support
  • Operationally your service is fantastic, outstanding, and I like dealing directly with you guys because you sort things out
  • I do almost all my business through PB, and your guys are getting to the stage where they know what I need before I ask for it

What We Stand For

Our business is people driven, and our success hinges on the strength and quality of our relationship with customers, suppliers and other business partners. We blend an effective cargo and customer-focused business model with talented, team-focused people who share sensible values and a passion for delivering excellent service.

Our Business Principles

  1. We are passionate about our customers, our people, our business and our brand

  2. We honour our commitments, and we value long-term relationships over short-term gain

  3. We offer a personalised, flexible, responsive and reliable service, and look for ways to make it easier to do business with us

  4. We target excellence and success through dedication and teamwork, and we see everyone in Pacific Basin as a corporate ambassador

  5. We take a sustainable business approach and promote high standards of safety and environmental stewardship

  6. We are caring, good humoured and fair, and treat everybody with dignity and respect, encouraging diversity of opinionsand cultures

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